Important Reasons to Change your Virtual Number Provider
Every business has a number of expenses that are essential to its operations. For instance, some companies need to pay their employees, rent their office and pay for the products and services they sell. Technological advances have also transformed the way businesses operate, making some services like phone and the internet a requirement. Virtual phone numbers have practically become a necessity for small, medium and large enterprises if they wish to succeed. Put simply, a virtual phone number is a toll free or local number that’s not directly associated with a telephone line. A business becomes more accessible with local and toll-free numbers, which can lead to a greater volume of inbound sales calls prompting greater customer satisfaction.
Virtual number providers can be easily found these days and they are offering excellent packages with a variety of features. However, sometimes, you may not be happy with your virtual number provider. Here are some of the important reasons why changing your virtual number provider is a good idea:
Reason 1: Poor call quality
These days, there is absolutely no excuse for poor call quality. When the concept of virtual phone numbers was first introduced, call quality was inconsistent in several countries. Nonetheless, technological innovations have been made since then and now providers can offer crystal clear phone calls in every part of the world. The best virtual number providers will use Tier1 networks for delivering excellent call quality. If you have trouble hearing your callers, it is time to change providers.
Reason 2: Exorbitant rates
International calling rates have been considerably reduced in the last two decades due to advances in technology. Have these savings been passed to you by your service provider? If they don’t, your bills are going to cause you a lot of stress. Virtual phone numbers are relatively cheap and they offer a good return on investment, but you need to be using the right provider for the service to be inexpensive.
Reason 3: Not enough features
A call forwarding service that doesn’t have features is not very different than a computer without software. Depending on the needs of your business, a virtual number provider can offer some useful features. For instance, you can enjoy features such as call recording and simultaneous ring. Likewise, there are some additional features like voicemail, Voice Response and time of the day routing amongst others.
Reason 4: Too much equipment required
Virtual phone numbers are exactly that; virtual, which means that you don’t need to have too much equipment for setting this up. Along with all the advanced features you want, virtual numbers can be customized and configured from the cloud. All that you need for running this kind of service is a connection to the internet service and a phone service. If your provider is asking you to install too much equipment, you need to look for a different one as they are only increasing your cost unnecessarily.
Also, never sign up with a service that has unfair contracts and be cautious when going over the contract set out by your virtual number provider.